Returns & Exchanges

At SOUNDPEATS, we want you to be completely satisfied with your audio experience, which is why we offer a 30-day money-back guarantee for any reason. If your product is defective or you are simply not satisfied, our streamlined return process ensures a quick resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at support@soundpeatsaudio.com with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Ensure the device is placed in its original packaging including all accessories, manuals, and the charging cable to qualify for a full refund.

• 3.
  Ship to Service Center

  Affix the provided return shipping label to your package and drop it off at the designated carrier location; please retain your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, your refund will be processed to your original payment method within 5-7 business days.